Truly speaking, I don’t have this issue due to my line man, he is very honest and loyal person. Whenever I have any issue I just call him on his cell phone and fix my issue.

But many friends of mine are having this issue, they call 1218 and it took 4 or 5 days for them to respond any request, and sometime even after that you have to go here there and call 1218 but all in vane, Please note 1218 people are just to listen you and forward your issue to concern exchange, some of us shout on 1218 boys (if girl :) some of us just smile with them) but this is useless, instead of that ask contact no relevant exchange, call them and if possible go there and ask for Broadband department.

Here I mentioned few Important Contact numbers of PTCL, you have right to escalate your issue upto certain level.

Registered Office
Corporate Headquarters, Block-E, G-8/4,
Islamabad-44000, Pakistan.

Corporate Customer Centers
PTCL F-8 Exchange
Nazim-Ud-Din Road
F-8/1, Islamabad
ph: 051 – 111 20 20 20
Fax: 051 – 111 21 21 21

Ground Floor, EVP Office,
Hatim Alvi Road, Clifton, Karachi.
Ph: 021 – 111 20 20 20
Fax: 021 – 111 21 21 21

26A Civic Centre
Barkat Market, Garden Town, Lahore.
Ph: 042 – 111 20 20 20
Fax: 042 – 111 21 21 21

Assistance Just A “Call” Away
You can call on following numbers for any desired service

New service requirement or purchase assistance 0800 8 0800
To Update Directory Inquiry 0800 0 1217
Billing information 1200
Inquiry or directory services 1217
Complaint registration or help on any fault 1218
Assistance on all services 1236
CLI, Voice Message Service activations & Code barring 111 465 465
PTCL Calling Card 0800 8 0808
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    • Asim November 7, 2014 Reply

      Its 2Mb not 2MB and also 25KB not 25Kb.

      There is a big difference.

  • Asad ur Rehman August 3, 2014 Reply

    Mera Conection Hai 4 MB Ka Lakin Speed 1 Mb ki b Nai Ati…Kabi Kabi Puri Speed Milti Hai wo b Kuch Dair k liye …Bill Ata Hai 4 Mb ka Or Speed 1 Mb ki b Nai….Masla Hal Kiya Jaye Warna Ap ka clint Kam Ho Jye Ga

  • faryal August 4, 2014 Reply

    Hey i am using ptcl 3g evo cloud device
    N its not wrkng properly it show full signal bt not conected plssss hellpp me

  • Haider Ali August 5, 2014 Reply

    Fazol service hay……. mjhay one month hogaya h complain kartay huway lakin koi response nay da rhay……..4mb provide kar rhay lakin speed only 33 kb arhay hay …..

  • muhammad atiq August 25, 2014 Reply

    mera ptcl connection masla kar raha hay 2 din se kindly a kar problem solve karain dns error a raha hay bohot koshish ki but nai chala mera buisness loss ho raha hay jald az jald meri complain solve karain thank you my cantact number 03150583400

  • haris August 26, 2014 Reply

    my dsl is not working

  • haris August 26, 2014 Reply

    my land line no 35418364

  • saeed August 31, 2014 Reply

    my DSL is not working for 15 days .my land line no,,04235400232

  • shabab hussain September 1, 2014 Reply

    i have issue with my ptcl bill

  • Anderson September 2, 2014 Reply

    I read a lot of interesting articles here. Probably you spend a lot of time writing,
    i know how to save you a lot of work, there is an online tool that creates high quality, google friendly articles in seconds, just search
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  • hafiz sikandar September 7, 2014 Reply

    asalam o alikum
    janab 03-09-2014 ki raat se DSL NET OFF HA kahi baar PTCL OFFICE MAY BE GIA HO PAR KOI ADMI NI AYA THEEK KARNAE

  • kamran September 10, 2014 Reply

    janab mera ptcl no dad no is 0515681281.pls check it.

  • Raheem Shah October 5, 2014 Reply

    Dear Sir,
    From last month we have again and again with Internet problems, some time not working absolutely DSL modem and now we have with speed problem. If you can’t provide normal speed and Internet connection please disconnect our DCL we don’t need and we don’t want only pay you monthly payment. At the time our DSL speed test shows us down load speed 0.86mbps and upload speed is 0.36mbps.

    Raheem shah
    Peshawar Hayatabad
    Our IP:

  • Nek muhammad October 7, 2014 Reply

    My net speed is very slow 1mb

    0928633282 I complaint on the net speed that why you people do not give us a good speed we pay 1200/ monthly .

  • sami November 27, 2014 Reply

    2mb speed 25kb full bakwas………

  • Asifrizvi December 27, 2014 Reply

    Every day my DSL is not working

  • Naeem Akhtar December 31, 2014 Reply

    My dsl no signal no service on 15 days bohat complain ke han maghar theak nahi howa pls help

  • sarfraz February 4, 2015 Reply

    can i hop about my home internet ll work ?

    • sarfraz February 4, 2015 Reply

      can i hop about my home internet ll work ?

      • sarfraz February 4, 2015 Reply

        my fon 0606374157 since 3 month my internet is not workig . main ny complaint b bohat dafa ki hy..lacal ptcl exchange sdo mr. attaullah ko personal call ki hy os ny kaha hy aap ka net theek nhi ho sakta ye mr. Attaullah ka mobil nmbr 03346444328 plz hlp me .monthly bill b 2100 Rs. 2000Rs aa raha hu but abhi aap aaj check kren to aap ko maloom ho jay ga kb se disconnect hy 29 jan uary se to 1sec k lie b nhi aaya plz help me

  • farrukh Akhtar February 7, 2015 Reply

    Sorry for ptcl I have ptcl conaction last10 year but always problem one or two month.If we complaint no body take care as they say ok ok sir know last 0ne week my home no and internet not working but only they say we send some one and 8 days no body come.this is ptcl good service.we payed i month payed but they provide 20 days service. .0524603266

  • Rizwan Siddiqui February 14, 2015 Reply

    Rizwan Siddiqui

    dear sir

    this is to inform you i have much slow internet in my house since 5 months.

    from last 5 months my internet slow i complained it enough time on 1218 (check out previous call record).
    i m in Karachi and paying full fee of 4Mb connection but still not yet have speed .
    i am paying the service , what can i do i m ptcl old customer in that city but having speed only just some KBs instead of 4 Mb.
    Kindly resolve that issue .

  • Salman khan March 1, 2015 Reply

    my dsl speed is very slow not working fastly so speed up my dsl internet speed.
    contact no=03339492988

  • saleemkhan March 2, 2015 Reply

    I would like to inform you that my DSL is not working from last two week.
    the responsible person has informed my brother. but nobody came for
    checking to solve the fault.
    therefore kindly send some one for solve the issue as soon as possible.
    Because I have big problem to connect my family.

    Thanks in advance

    Saleem khan
    Mardan Rustam Kamargai.

  • shahnawaz Brohi March 13, 2015 Reply

    PTCL evo is useless, many times i have complained but i think PTCL is fail company it shall never repair the speed problems. the service officer on 1236 are available only for listening but they not for solving the problem. I am about to close the using of any source of PTCL internet. other net works are better then PTCL.

  • shahnawaz Brohi March 13, 2015 Reply

    the PTCL all employee are taking the all possible efforts to close it, otherwise they would have been worked for its betterment.

  • Gul Mohammad Yousafzai March 24, 2015 Reply

    Dear Sir,
    From last month we have again and again with Internet problems, some time not working absolutely DSL modem and now we have with speed problem. If you can’t provide normal speed and Internet connection please disconnect our DCL we don’t need and we don’t want only pay you monthly payment. At the time our DSL speed test shows us down load speed 0.30mbps and upload speed is 0.20mbps.

  • Abdul Hameed Abbasi March 30, 2015 Reply

    PTCL is best service in paksitan in any time

  • Abdul Hameed Abbasi March 30, 2015 Reply

    Ek Request .
    Sir Mera PTCl Connection from 21 years in Meahr City Disttrict Dadu Sindh
    Sir aap hamary city men ek Maqbool Ahmed kam kar rha hay jis ko 21 march say kaha hay dear DSL lagwana hay us bandy ne kaha k order kardya hay uper sa on hojaegi to laga k dengy, 27 march ko order khud 1218 ko cal kar k kaha wahan s ye maloom hua k aap ka order e nh hua hay aap ka 24 ya 48 ghanty men dsl lag jaegi , hm ne 30 march ko fir 1218 p call ki fir aaj wahan s ye sun na para to aap ka order nh hua hay aap ko 24 ya 48 ghnty men dsl start hojaga . mughy sirf aap ye btaen ka order kis jga hoga or dsl kab lagega mera.
    my Telephone no 0254730253 in Mehar City District Dadu .
    aap k jawab ka intzar rehga .

  • Mir alam khan April 4, 2015 Reply

    our net not working from 20 days when u call the responsible man he say wait i am coming i am thinking thet he is coming from usa bcs take 21 days still not reached .very very slow department

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