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Truly speaking, I don’t have this issue due to my line man, he is very honest and loyal person. Whenever I have any issue I just call him on his cell phone and fix my issue.

But many friends of mine are having this issue, they call 1218 and it took 4 or 5 days for them to respond any request, and sometime even after that you have to go here there and call 1218 but all in vane, Please note 1218 people are just to listen you and forward your issue to concern exchange, some of us shout on 1218 boys (if girl :) some of us just smile with them) but this is useless, instead of that ask contact no relevant exchange, call them and if possible go there and ask for Broadband department.

Here I mentioned few Important Contact numbers of PTCL, you have right to escalate your issue upto certain level.

Registered Office
Corporate Headquarters, Block-E, G-8/4,
Islamabad-44000, Pakistan.

Corporate Customer Centers
PTCL F-8 Exchange
Nazim-Ud-Din Road
F-8/1, Islamabad
ph: 051 – 111 20 20 20
Fax: 051 – 111 21 21 21

Ground Floor, EVP Office,
Hatim Alvi Road, Clifton, Karachi.
Ph: 021 – 111 20 20 20
Fax: 021 – 111 21 21 21

26A Civic Centre
Barkat Market, Garden Town, Lahore.
Ph: 042 – 111 20 20 20
Fax: 042 – 111 21 21 21

Assistance Just A “Call” Away
You can call on following numbers for any desired service

New service requirement or purchase assistance 0800 8 0800
To Update Directory Inquiry 0800 0 1217
Billing information 1200
Inquiry or directory services 1217
Complaint registration or help on any fault 1218
Assistance on all services 1236
CLI, Voice Message Service activations & Code barring 111 465 465
PTCL Calling Card 0800 8 0808
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  1. Asad ur Rehman says:

    Mera Conection Hai 4 MB Ka Lakin Speed 1 Mb ki b Nai Ati…Kabi Kabi Puri Speed Milti Hai wo b Kuch Dair k liye …Bill Ata Hai 4 Mb ka Or Speed 1 Mb ki b Nai….Masla Hal Kiya Jaye Warna Ap ka clint Kam Ho Jye Ga

  2. faryal says:

    Hey i am using ptcl 3g evo cloud device
    N its not wrkng properly it show full signal bt not conected plssss hellpp me

  3. Haider Ali says:

    Fazol service hay……. mjhay one month hogaya h complain kartay huway lakin koi response nay da rhay……..4mb provide kar rhay lakin speed only 33 kb arhay hay …..

  4. muhammad atiq says:

    mera ptcl connection masla kar raha hay 2 din se kindly a kar problem solve karain dns error a raha hay bohot koshish ki but nai chala mera buisness loss ho raha hay jald az jald meri complain solve karain thank you my cantact number 03150583400

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  6. hafiz sikandar says:

    asalam o alikum
    janab 03-09-2014 ki raat se DSL NET OFF HA kahi baar PTCL OFFICE MAY BE GIA HO PAR KOI ADMI NI AYA THEEK KARNAE

  7. Raheem Shah says:

    Dear Sir,
    From last month we have again and again with Internet problems, some time not working absolutely DSL modem and now we have with speed problem. If you can’t provide normal speed and Internet connection please disconnect our DCL we don’t need and we don’t want only pay you monthly payment. At the time our DSL speed test shows us down load speed 0.86mbps and upload speed is 0.36mbps.

    Raheem shah
    Peshawar Hayatabad
    Our IP:

  8. Nek muhammad says:

    My net speed is very slow 1mb

    0928633282 I complaint on the net speed that why you people do not give us a good speed we pay 1200/ monthly .

      • sarfraz says:

        my fon 0606374157 since 3 month my internet is not workig . main ny complaint b bohat dafa ki hy..lacal ptcl exchange sdo mr. attaullah ko personal call ki hy os ny kaha hy aap ka net theek nhi ho sakta ye mr. Attaullah ka mobil nmbr 03346444328 plz hlp me .monthly bill b 2100 Rs. 2000Rs aa raha hu but abhi aap aaj check kren to aap ko maloom ho jay ga kb se disconnect hy 29 jan uary se to 1sec k lie b nhi aaya plz help me

  9. farrukh Akhtar says:

    Sorry for ptcl I have ptcl conaction last10 year but always problem one or two month.If we complaint no body take care as they say ok ok sir know last 0ne week my home no and internet not working but only they say we send some one and 8 days no body come.this is ptcl good service.we payed i month payed but they provide 20 days service. .0524603266

  10. Rizwan Siddiqui says:

    Rizwan Siddiqui

    dear sir

    this is to inform you i have much slow internet in my house since 5 months.

    from last 5 months my internet slow i complained it enough time on 1218 (check out previous call record).
    i m in Karachi and paying full fee of 4Mb connection but still not yet have speed .
    i am paying the service , what can i do i m ptcl old customer in that city but having speed only just some KBs instead of 4 Mb.
    Kindly resolve that issue .

  11. saleemkhan says:

    I would like to inform you that my DSL is not working from last two week.
    the responsible person has informed my brother. but nobody came for
    checking to solve the fault.
    therefore kindly send some one for solve the issue as soon as possible.
    Because I have big problem to connect my family.

    Thanks in advance

    Saleem khan
    Mardan Rustam Kamargai.

  12. shahnawaz Brohi says:

    PTCL evo is useless, many times i have complained but i think PTCL is fail company it shall never repair the speed problems. the service officer on 1236 are available only for listening but they not for solving the problem. I am about to close the using of any source of PTCL internet. other net works are better then PTCL.

  13. shahnawaz Brohi says:

    the PTCL all employee are taking the all possible efforts to close it, otherwise they would have been worked for its betterment.

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